Terms and Conditions

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1. Products: 

Returns are accepted only for products that are unused, in original packaging, and in the same condition as when received.

2. Services: For services such as installations or repairs, if you are unsatisfied with the service quality, please contact us within 7 days of service completion to request a rework or refund.

3. Defective Products: If you receive a defective or damaged product, we will offer a replacement or refund, depending on the situation.

4. Timeframe for Returns:

Returns must be requested within 7 days from the delivery date. After days, we cannot offer a return or refund.

5. Refund Process:

Upon approval of a return, a full refund will be processed within 14 business days. Refunds will be issued to the original method of payment.

6. Non-Refundable Items:

Customized products or services (such as customized CCTV installations configurations) are non-refundable.

Any products that have been used, installed, or altered cannot be returned.

7. Shipping Costs:

The customer is responsible for return shipping charges, unless the product is defective or was incorrectly shipped.

8. How to Initiate a Return:

To initiate a return or request a refund, please contact our customer support team at [Contact Information]. Be sure to include your order details and reason for the return.

9. Exchanges:

If you wish to exchange a product, please follow the return process, and we will help facilitate an exchange based on availability.